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Notifications not arriving in Teams

You miss chats because Teams does not notify or delays them. Three layers control this: Teams settings, OS permission, status.

Last verified:

Affected systems

windows macos ios android

Quick fixes

  • In Teams: profile, Settings, Notifications
  • In the OS: grant Teams notification permission
  • Mobile: disable battery optimization for Teams

Three layers to check

Notifications are controlled in three places:

  1. In Teams (Settings, Notifications)
  2. In the OS (app permissions)
  3. Per channel or chat (mute status)

If all three are right and it still does not work, it is a cache problem.

Status set to Do Not Disturb

If your status is manually set to Do Not Disturb, every toast is lost - even calls. Check the status indicator top right. The Outlook calendar also influences the status: a “busy” or “in a meeting” event automatically sets Teams to DND.

OS permissions

Windows

  1. Settings, System, Notifications
  2. Ensure “Notifications” is on
  3. Enable Microsoft Teams in the list, “Banner” and “Sound” on

Direct: ms-settings:notifications

Check Focus in quick settings - if active, it suppresses toasts.

macOS

  1. System Settings, Notifications, Microsoft Teams
  2. Enable “Allow Notifications”
  3. Style: “Banner” or “Alert”

Check Focus modes by clicking the date/time top right. If a focus is active, allow Microsoft Teams as an exception in Focus settings.

iOS

  1. Settings, Notifications, Microsoft Teams
  2. Enable “Allow Notifications”
  3. Banner style “Persistent” for important chats

Check Focus under Settings, Focus - each mode can allow or mute Teams individually.

Android

  1. Settings, Apps, Microsoft Teams, Notifications
  2. Enable “Show notifications”

Disable battery optimization is the main point:

  1. Settings, Apps, Microsoft Teams
  2. Battery, choose “Unrestricted”

Otherwise Android pauses Teams in the background and delivers push notifications late or not at all.

Teams-own settings

Top right in Teams, profile, Settings, Notifications and activity:

  • Mentions, @-mentions, channel posts should all send “Banner and feed”
  • Conversations and calls to “Banner and sound”
  • Email notifications if you want them (independent from OS push)

Cache issues

If everything is configured correctly but still silent: clear Teams cache and relaunch.

Windows

%appdata%\Microsoft\Teams
%localappdata%\Packages\MSTeams_8wekyb3d8bbwe\LocalCache

macOS

~/Library/Application Support/Microsoft/Teams
~/Library/Group Containers/UBF8T346G9.com.microsoft.teams